Support Services Manager – Winfield, KS

Program Oversight

• Ensure all services are delivered in alignment with person-centered support plans and Kansas Home Community Based Services (HCBS) waiver requirements.
• Oversee daily operations of the assigned home to ensure quality services and compliance with state and federal regulations.
• Maintain compliance with KDADS regulations, Final Rule, licensing standards, and agency policies.
• Ensure timely and accurate completion of required reports, incident documentation, and follow-ups.
• Monitor implementation of individual person-centered support plans, behavior supports, and documentation requirements.
• Lead quality assurance efforts and implement corrective action plans as needed.
• Conduct routine audits of documentation, service delivery, and home environments.
• Serve as liaison during regulatory surveys and program reviews.

Individual Supports

• Support individuals in developing independence through building skills in activities of daily living, monthly calendar, personal care, and community participation.
• Implement behavior support strategies and teaching techniques.
• Monitor health, safety, hygiene, and dietary needs and administer medications if certified.

Staff Supervision & Coverage

• Must be available for on-call responsibilities 24 hours per day, including evenings, weekends, and holidays on a rotating or assigned basis.
• Respond promptly to emergencies, incidents, and staffing needs.
• Supervise Residential Services Assistant, Lead Staff and Direct Support Professionals through hiring, training, scheduling, coaching, and performance evaluation. Provide corrective action and performance management when necessary.
• Ensure 24/7 staff coverage in all homes, assist with shift coverage as needed.
• Responsible for managing call-ins for the day shift, including receiving notifications, documenting absences, and coordinating coverage to ensure appropriate staffing levels are maintained.
• Participate in on-call rotation and respond to emergencies or program needs.
• Maintain and review staff timecards for accuracy and compliance with payroll policies.
• Review, approve, or deny employee leave requests based on operational needs.
• Assist with recruitment, hiring, and ongoing staff training.
• Perform other duties as assigned.

Operations, Administration, and Communication

• Manage household and individual financial accounts according to agency procedures.
• Monitor household supplies, maintenance needs, and operational expenses.
• Facilitate team meetings, staff meetings, training, attend MFEI, MCO, PCSP.
• Serve as a liaison between staff, families, external providers, and agency leadership.
• Communicate policy updates, expectations, and service changes clearly.
• Participate in agency committee, training initiatives, and other duties as assigned.