Director Dialogue Coffee House

Type: Full Time
Posted: July 10, 2025 / Last Updated: July 11, 2025

Send resume to:

Stephanie Broxterman, VP of Human Resources 
3500 SW 10th Ave.
Topeka, Kansas 66604

Phone: 785-272-4060

Email: jobapplicant@capper.org

Click here to apply online for this position through HR Partners.

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Summary:

The Director Dialogue Coffee House Operations provides strategic leadership and oversight for the operational and business functions of Dialogue Coffee House (DCH), ensuring excellence in visitor experience, staff performance, and financial efficiency. This position leads, supports, and supervises key staff to ensure alignment with the mission of the Capper Foundation. The Director is accountable for operational strategy, staffing and performance oversight, financial outcomes, and training systems.

Basic Responsibilities:

  • Lead DCH operations, ensuring alignment with organizational values and strategic goals.
  • Supervise and support the Kitchen Manager to ensure effective day-to-day operations and inventory control; actively contribute to creating a supportive, inclusive environment for individuals with intellectual and developmental disabilities (IDD), and provide coverage or direct support in the kitchen as needed.
  • Ensure effective day-to-day operations, inventory control, financial accuracy, and customer service excellence.
  • Set operational priorities with assistance from the Senior Leadership Team, leading process improvements and ensuring standard operating procedures are followed across locations and teams.
  • Monitor store performance metrics (sales, costs, service levels) and adjust strategies to optimize performance.
  • Oversee recruitment, staffing levels and personnel development in collaboration with the CAO.
  • Evaluate and refine the training program framework to support employee growth and service excellence.
  • Oversee scheduling systems to ensure appropriate coverage during peak and off-peak hours.
  • Maintain a positive work culture that promotes teamwork, inclusion, and professional growth.
  • Provide leadership in developing and monitoring the annual budget for DCH operations.
  • Oversee payroll systems and financial procedures, including cash handling, POS transactions, deposits, and reconciliations.
  • Plan community facing events such as Abilities Day and Coffee Flights to build awareness and engagement.
  • Collaborates with the Development and Marketing teams to create engaging content for newsletters, social media, and promotional campaigns.
  • Support strategic purchasing and vendor management to control costs and maintain adequate inventory levels.
  • Ensure regular inventory audits and reporting are completed efficiently and accurately.
  • Ensure the DCH team is operationally prepared for special events, promotions, and community initiatives.
  • Serve as an operational advisor to support the success of outreach activities, while maintaining focus on DCH’s core service delivery.
  • Other duties as assigned.

Qualifications:

  • Bachelor’s degree in Nonprofit Management, Business Administration, hospitality, marketing, or a related field or equivalent related experience.
  • Proficiency supervisory experience and leadership in customer facing environment.
  • Strong background in staff development, supervision, and performance management, with a commitment to fostering inclusive and supportive work environments.
  • Excellent interpersonal and communication skills, with the ability to build relationships across internal teams, community partners, and stakeholders.
  • Ability to multitask and manage deadlines.
  • Proficiency in point-of-sale (POS) systems, scheduling tools, and office productivity software.
  • Valid Kansas driver’s license and proof of insurance.
  • Must be able to pass background checks per agency procedures.

Additional Notes:

Please see the PDF document for the complete job description.